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How to enable the review bot to keep track of the reviews requested by order and review statistics
The SCI bot logs into your Seller Central Account and will automatically click on the “Request Orders” button for orders you specify by setting certain filters in this module.
Note: If your SCI connection has not been set up, please follow the instructions on our set up the SCI article.
Note. The bot does the review requests in batches, so it can take around an hour before it starts processing your orders.
At the top of this module, there is the Reviews Requests graph for all bots, depending on the accounts that are enabled at the top in the seller accounts selector.
Below, there are the detailed columns per reviews bot:
Note. If you click on the three dots menu you can send an email directly to the customer.
Each Review Bot has its own menu, with which you can:
In case you notice that your Review Requester is not working as normal, check your Seller Accounts, and you will find that the SCI presents an issue.
This new issue is related to the Review Requester module. It has a quick fix, please click on the red Issue word, and you will see the description of this issue.
In order to fix it:
5. Return to Elite Seller
6. Click on the blue button ‘I have solved this issue’ and the SCI will change to Active
The Review Requester module can be shared with other users. To manage their permissions: